> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tradex.so/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to common questions about using Tradex.

## Exchange API

**Q. Can I connect multiple exchanges at the same time?**\
A. Yes. Note that the Pro plan supports one account only; from the Premium plan up, you can connect and manage multiple accounts at once.

**Q. My exchange isn't supported — can I still sign up?**\
A. The Tradex team is actively working to support more exchanges. Let us know which exchange you use via customer support and we'll add it as quickly as possible and contact you individually. Exchanges are prioritized by number of requests, so please do submit yours.

**Q. Creating and connecting an exchange API is difficult.**\
A. If you're having trouble creating or connecting an API key, contact us and we'll walk you through a 1:1 onboarding — reach out via KakaoTalk or the in-app chat.

**Q. If my API key leaks, are my funds at risk?**\
A. Tradex only uses read-only API keys, so moving funds or placing trades is strictly impossible.

**Q. My trade data isn't loading after connecting an exchange.**\
A. Check that your API key permissions are set correctly. Permissions must be set to **Read-Only** with every sub-item selected. If the problem persists, contact customer support.

***

## Plans & Billing

**Q. Is there a free trial?**\
A. New sign-ups get the Premium plan free for 30 days. During the current open beta, it stays free even after the 30 days.

**Q. When does the open beta event end?**\
A. The Tradex open beta event is scheduled to end on June 30, subject to change.

**Q. Can I change plans mid-subscription?**\
A. Yes, you can upgrade or downgrade at any time. When upgrading, the remaining period is prorated and only the difference is charged.

**Q. Can I get a refund?**\
A. Because Tradex remains available for the full contract period regardless of whether you use it, paid subscription fees are in principle non-refundable. There are exceptions where a refund is possible — see the [Terms of Service](https://tradex.so/en/terms) for details.

**Q. If I cancel my subscription, is my data deleted?**\
A. No. Your journal data is kept even after you cancel. If you subscribe again later, you can pick up right where you left off.

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## Account & Sign-Up

**Q. If I sign up with a social account, does it link to my existing email account?**\
A. Signing up with a social account that uses the same email address links them automatically.

**Q. I forgot my password.**\
A. Click **Forgot password** on the login screen to receive a reset link by email.

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## Other

**Q. My trade data isn't loading after connecting an exchange.**\
A. Check that your API key permissions are set correctly. Permissions must be set to **Read-Only** with every sub-item selected. If the problem persists, contact customer support.

**Q. Is there a mobile app?**\
A. A mobile app is in development and being prepared for release. Stay tuned for the announcement.

**Q. How safely is my data stored?**\
A. All data is encrypted and stored securely.